Author: Giles Turnbull

Giles is a freelance tech writer in England. He likes tea, cheese and proper beer, ideally in that order.

What are we doing about accessibility?

Joshua Marshall is Head of Accessibility at GDS. Just before Christmas, we sat him down for a short chat about his work.

In Joshua’s opinion, the single most important thing GDS has done to improve accessibility across government is “change how we write.”

Improving the quality of all the written content on GOV.UK has made more of a difference than anything else, he says. “It’s changed the perception of how government talks to its citizens.”

There are other important lessons Joshua has learned, including:

  • everything we build should be accessible by default – accessibility is never an afterthought
  • scaling knowledge between members of growing product teams all over the country was a hard problem to solve
  • we’ve put a lot of work into accessibility but there’s still more we can do, particularly for the deaf community

You can listen to the full interview (just under seven minutes) by clicking the play button in the embedded SoundCloud widget below. There’s also a full transcript just below that, if you’d prefer to read one.

An audio file for direct download is available from The Internet Archive.

(This audio interview is a new experiment for us – what do you think of it as a format for explaining what we do? As always, we’d love to hear your feedback.)

Follow Joshua on Twitter: @partiallyblind

Follow Giles on Twitter@gilest

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