Today, we’ve released an updated version of the Transactions Explorer, our tool for publishing performance data for the government’s transactional services.
Our list has expanded to include over 700 services, from 17 government departments. For 83 of the biggest services, we’ve published additional data on costs and digital take-up; we also have more data for some of the ‘exemplar’ services now being redesigned and rebuilt. (more…)
Today we released our third major update to the Transactions Explorer tool.
The complete list shows the breadth of transactional services provided by the government, from tax-based transactions with volumes in the millions per year, to applications to burn heather and grass, for which only one licence was issued last year.
We’re collecting data every quarter for a rolling 12-month period, and the latest release covers January to December 2012. As this is the second major release of data, we’ve started to present a clear view of changes in services over time.
One of the most important objectives for the Digital by Default Service Standard project was setting out a consistent way of measuring service performance. Why? Because all too often, there has been no shared understanding of how concepts like ‘customer satisfaction’ or even ‘cost per transaction’ are measured in government – which makes data-driven decision making difficult.
We wanted to create a set of measures that would help service managers to monitor and improve the performance of government services over time. Specifically, service managers need to be able to measure progress in three areas: improving the user’s experience of the service, reducing running costs, and shifting people towards using the digital channel.