Assisted digital support for the Lasting Power of Attorney

The Assisted Digital team at GDS is working with departments to develop assisted digital support for services being redesigned to be digital by default. The first 25 of these are known as exemplars, as their progress will inform and guide that of other services.

Our goal is to make sure that the 18% of UK adults who are offline have access to digital by default services. The first step is to talk to departments to find out what they know about their offline users and the issues they currently face. Once we have an initial idea of who the users are, we talk to departments and to people outside government to define user needs and develop ideas for assisted digital support.

Last week, we ran a workshop on the Lasting Power of Attorney (LPA) exemplar with the assisted digital Stakeholder Reference Group and colleagues from the Office of the Public Guardian and the Ministry of Justice Digital Services Division. Our Stakeholder Reference Group has representatives on it from the Post Office, Citizens Advice, GoON UK, Age UK, Digital Unite, the Shaw Trust, Carers UK, UCanDoIT, Online Centres Foundation, Shelter, Ability Net, RNIB and Scope. These organisations know lots about offline users and are already heavily involved in providing services to them.