1. A fantastic use of video – to explain processes and in-effect, creating better documentation. Stats say that people learn better when they see and hear, than just reading text, so using video in this way is definitely the way forward.

    Thank you for taking this (brave) step – I hope it serves as an inspiration to other organisations and corporates particularly (who can document quite poorly!).

    1. Cheers Ross! I have to admit though that it hasn’t felt all that brave for our part – it’s just been a terrific way of sharing and documenting information.

  2. If video case studies are useful “the case of the manual, videos are a great way of giving a personal perspective to the huge amount of information and guidance we’ve published. People learn in different ways, and having someone talk about their experience of working on digital services can be a really valuable way of sharing information” should we also not provide this service to customers of gov.uk information? E.g. video case studies to comunicate about our online transactions or other information that users can find on gov.uk etc?

  3. Transcripts are great but it would be better if the videos also had captions (for the deaf and for those of us that don’t have a soundcard, or those of us that work in a shared office and don’t have headphones!) . If you get to the videos via YouTube they don’t seem have a link to the transcipt and neither does the video above.

  4. Hi. Agree totally that video is one of the best ways of ‘giving a face to the faceless’, which for Government bureaucracies can be essential when trying to engage with customers, members of the public, stakeholders and so on. We’ve done quite a lot of work within the Environment Agency to get our people used to the idea of video as a vital communication tool, as well as encouraging them to actually get out and film stuff themselves – a 30 second clip of a river in drought (or flood) can bring the situation alive in a way words cannot. As a video producer within and for the organisation, as well as freelance, I’m really interested to follow where this goes. Good stuff

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s